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The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)

The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)

The Effortless Experience: Conquering the New Battleground for Customer Loyalty (Audio CD)

By: Matthew Dixon

Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)

Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)

Outside In: The Power of Putting Customers at the Center of Your Business (Hardcover)

By: Harley Manning

The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)

The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)

The Power of Moments: Why Certain Experiences Have Extraordinary Impact (Hardcover)

By: Chip Heath

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams (Paperback)

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams (Paperback)

Mapping Experiences: A Complete Guide to Creating Value through Journeys, Blueprints, and Diagrams (Paperback)

By: James Kalbach

Ten Principles Behind Great Customer Experiences, The (Financial Times Series)

Ten Principles Behind Great Customer Experiences, The (Financial Times Series)

Ten Principles Behind Great Customer Experiences, The (Financial Times Series)

By: Matthew Watkinson

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine (Kindle Edition)

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine (Kindle Edition)

Chief Customer Officer 2.0: How to Build Your Customer-Driven Growth Engine (Kindle Edition)

By: Jeanne Bliss

Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)

Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)

Delivering Happiness: A Path to Profits, Passion, and Purpose (Hardcover)

By: Tony Hsieh

Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)

Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)

Hug Your Haters: How to Embrace Complaints and Keep Your Customers (Hardcover)

By: Jay Baer

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)

The Ultimate Question 2.0: How Net Promoter Companies Thrive in a Customer-Driven World (Hardcover)

By: Fred Reichheld

The Experience Economy: Work Is Theater & Every Business a Stage (Hardcover)

The Experience Economy: Work Is Theater & Every Business a Stage (Hardcover)

The Experience Economy: Work Is Theater & Every Business a Stage (Hardcover)

By: B. Joseph Pine II

Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers (Hardcover)

Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers (Hardcover)

Would You Do That to Your Mother?: The "Make Mom Proud" Standard for How to Treat Your Customers (Hardcover)

By: Jeanne Bliss

Customer Experience Manual, The: How to design, measure and improve customer experience in your business (Paperback)

Customer Experience Manual, The: How to design, measure and improve customer experience in your business (Paperback)

Customer Experience Manual, The: How to design, measure and improve customer experience in your business (Paperback)

By: Alan Pennington

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists (Kindle Edition)

By: Shep Hyken

Be Our Guest: Perfecting the Art of Customer Service (Paperback)

Be Our Guest: Perfecting the Art of Customer Service (Paperback)

Be Our Guest: Perfecting the Art of Customer Service (Paperback)

By: Walt Disney Company

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business (Hardcover)

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business (Hardcover)

The Customer of the Future: 10 Guiding Principles for Winning Tomorrow's Business (Hardcover)

By: Blake Morgan

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)

The Nordstrom Way: The Inside Story of America's #1 Customer Service Company (Hardcover)

By: Robert Spector

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint (Hardcover)

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint (Hardcover)

What Customers Crave: How to Create Relevant and Memorable Experiences at Every Touchpoint (Hardcover)

By: Nicholas J. Webb

Service Design for Business: A Practical Guide to Optimizing the Customer Experience (Hardcover)

Service Design for Business: A Practical Guide to Optimizing the Customer Experience (Hardcover)

Service Design for Business: A Practical Guide to Optimizing the Customer Experience (Hardcover)

By: Ben Reason

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)

Unreasonable Hospitality: The Remarkable Power of Giving People More Than They Expect (Hardcover)

By: Will Guidara

Winning on Purpose: The Unbeatable Strategy of Loving Customers (Hardcover)

Winning on Purpose: The Unbeatable Strategy of Loving Customers (Hardcover)

Winning on Purpose: The Unbeatable Strategy of Loving Customers (Hardcover)

By: Fred Reichheld

This Is Service Design Doing: Applying Service Design Thinking in the Real World (Kindle Edition)

This Is Service Design Doing: Applying Service Design Thinking in the Real World (Kindle Edition)

This Is Service Design Doing: Applying Service Design Thinking in the Real World (Kindle Edition)

By: Marc Stickdorn

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value (Kindle Edition)

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value (Kindle Edition)

The Customer Centricity Playbook: Implement a Winning Strategy Driven by Customer Lifetime Value (Kindle Edition)

By: Peter Fader

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (Hardcover)

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (Hardcover)

The Apple Experience: Secrets to Building Insanely Great Customer Loyalty (Hardcover)

By: Carmine Gallo

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)

The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary (Hardcover)

By: Joseph A. Michelli

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

Ignore Your Customers (and They'll Go Away): The Simple Playbook for Delivering the Ultimate Customer Service Experience

By: Micah Solomon

Good Services: Decoding the Mystery of What Makes a Good Service (Paperback)

Good Services: Decoding the Mystery of What Makes a Good Service (Paperback)

Good Services: Decoding the Mystery of What Makes a Good Service (Paperback)

By: Lou Downe

Thinking, Fast and Slow (Hardcover)

Thinking, Fast and Slow (Hardcover)

Thinking, Fast and Slow (Hardcover)

By: Daniel Kahneman

Measure What Matters (Kindle Edition)

Measure What Matters (Kindle Edition)

Measure What Matters (Kindle Edition)

By: John Doerr

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Hardcover)

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Hardcover)

Change by Design: How Design Thinking Transforms Organizations and Inspires Innovation (Hardcover)

By: Tim Brown

This Is Service Design Methods: A Companion to This Is Service Design Doing (Paperback)

This Is Service Design Methods: A Companion to This Is Service Design Doing (Paperback)

This Is Service Design Methods: A Companion to This Is Service Design Doing (Paperback)

By: Marc Stickdorn

Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)

Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)

Building a StoryBrand: Clarify Your Message So Customers Will Listen (Hardcover)

By: Donald Miller

Ten Principles Behind Great Customer Experiences, The: The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Ten Principles Behind Great Customer Experiences, The: The Ten Principles Behind Great Customer Experiences (Financial Times Series)

Ten Principles Behind Great Customer Experiences, The: The Ten Principles Behind Great Customer Experiences (Financial Times Series)

By: Matt Watkinson

Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)

Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)

Setting the Table: The Transforming Power of Hospitality in Business (Hardcover)

By: Danny Meyer

CCXP Exam Preparation (Key Facts Giving Back)

CCXP Exam Preparation (Key Facts Giving Back)

CCXP Exam Preparation (Key Facts Giving Back)

By: Michael G. Bartlett

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)

The Service Culture Handbook: A Step-by-Step Guide to Getting Your Employees Obsessed with Customer Service (Kindle Edition)

By: Jeff Toister

The Wallet Allocation Rule: Winning the Battle for Share (Hardcover)

The Wallet Allocation Rule: Winning the Battle for Share (Hardcover)

The Wallet Allocation Rule: Winning the Battle for Share (Hardcover)

By: Timothy L. Keiningham

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service (Hardcover)

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service (Hardcover)

Customer Experience 3.0: High-Profit Strategies in the Age of Techno Service (Hardcover)

By: John A. Goodman

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)

The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company (Hardcover)

By: Joseph A. Michelli

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Design Thinking: Integrating Innovation, Customer Experience, and Brand Value (Kindle Edition)

By: Thomas Lockwood

Inspired: How to Create Tech Products Customers Love (Hardcover)

Inspired: How to Create Tech Products Customers Love (Hardcover)

Inspired: How to Create Tech Products Customers Love (Hardcover)

By: Marty Cagan

The Paradox of Choice: Why More Is Less (Paperback)

The Paradox of Choice: Why More Is Less (Paperback)

The Paradox of Choice: Why More Is Less (Paperback)

By: Barry Schwartz

What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research)

What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research)

What Your Customer Wants and Can’t Tell You: Unlocking Consumer Decisions with the Science of Behavioral Economics (Marketing Research)

By: Melina Palmer

The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? (Lannoo Campus)

The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? (Lannoo Campus)

The Offer You Can't Refuse: What If Customers Want More Than Excellent Service? (Lannoo Campus)

By: Steven Van Belleghem

Influence: The Psychology of Persuasion (Paperback)

Influence: The Psychology of Persuasion (Paperback)

Influence: The Psychology of Persuasion (Paperback)

By: Robert B. Cialdini

Building for Everyone: Expand Your Market with Design Practices from Google's Product Inclusion Team (Hardcover)

Building for Everyone: Expand Your Market with Design Practices from Google's Product Inclusion Team (Hardcover)

Building for Everyone: Expand Your Market with Design Practices from Google's Product Inclusion Team (Hardcover)

By: Annie Jean-Baptiste

This is Marketing: You Can't Be Seen Until You Learn To See (Kindle Edition)

This is Marketing: You Can't Be Seen Until You Learn To See (Kindle Edition)

This is Marketing: You Can't Be Seen Until You Learn To See (Kindle Edition)

By: Seth Godin

Customer What? (Hardcover)

Customer What? (Hardcover)

Customer What? (Hardcover)

By: Ian Golding

Customer Experience Strategy - Design & Implementation: Outgrow your competitors by making your business to business customers happier (Customer Strategy Book 1)

Customer Experience Strategy - Design & Implementation: Outgrow your competitors by making your business to business customers happier (Customer Strategy Book 1)

Customer Experience Strategy - Design & Implementation: Outgrow your competitors by making your business to business customers happier (Customer Strategy Book 1)

By: Maurice Fitzgerald